Tuesday, December 29, 2009
Broadview Outage in certain areas
All Broadview clients be advised if you are suffering any downtime it is due to an outage in certain areas, it is a backbone issue that is currently being addressed by their technicians.
Monday, December 28, 2009
Monday, December 14, 2009
Friday, December 11, 2009
Verizon Backbone Trouble
Hello All,
If you are experiencing intermittent phone issues, dropped calls, inability to receive or make calls, they are due to a Verizon backbone issue that has affected a number of clietns and carriers. Verizon technicians are aware and currently working on fixing the problem. Please bear with us as they attempt to fix the issue and check back on the blog for updates.
Alex
CS Rep.
If you are experiencing intermittent phone issues, dropped calls, inability to receive or make calls, they are due to a Verizon backbone issue that has affected a number of clietns and carriers. Verizon technicians are aware and currently working on fixing the problem. Please bear with us as they attempt to fix the issue and check back on the blog for updates.
Alex
CS Rep.
Tuesday, December 8, 2009
Save the date!
SAVE THE DATE!
Join Us To Recognize Business Leaders &
Be A Part of Queens’ Premier Networking Event
5:00 p.m. - 8:00 p.m.
Queens Theatre in the Park
For sponsorship/participation opportunities or to purchase tickets
please contact Maria at 718.224.5863 Ext 226. or mromero@queenscourier.com
Join Us To Recognize Business Leaders &
Be A Part of Queens’ Premier Networking Event
5:00 p.m. - 8:00 p.m.
Queens Theatre in the Park
For sponsorship/participation opportunities or to purchase tickets
please contact Maria at 718.224.5863 Ext 226. or mromero@queenscourier.com
Friday, November 27, 2009
How to dial Speed Dial numbers on UX5000
Dialing System Speed Dial Numbers on the NEC UX5000
Press the "DIAL" button
Enter 3 bin number (000-999)
verify in screen correct number
select outside line
call is dialed
---OR---
Select outside line
Press "DIAL" button
Enter bin number (000-999)
call is dialed
---OR---
Press DIR softkey under screen
Select ABB Common
Enter 1st letter of stored name
use Vol up and down keys to scroll through names
Select outside line once correct name is in screen
call is dialed
Press the "DIAL" button
Enter 3 bin number (000-999)
verify in screen correct number
select outside line
call is dialed
---OR---
Select outside line
Press "DIAL" button
Enter bin number (000-999)
call is dialed
---OR---
Press DIR softkey under screen
Select ABB Common
Enter 1st letter of stored name
use Vol up and down keys to scroll through names
Select outside line once correct name is in screen
call is dialed
How to Create Speed Dial buttons on UX5000
Creating System Speed Dial Numbers
Press CALL1
Dial 853
Dial speed bin number (000-999)
Press Hold
Enter phone number to be called
Press Hold
Enter Name
Press Hold
Press SPK or hangup
Press CALL1
Dial 853
Dial speed bin number (000-999)
Press Hold
Enter phone number to be called
Press Hold
Enter Name
Press Hold
Press SPK or hangup
VoIP Services Provided by E.A.D.V.
VOIP
Eastern American Data / Voice, Inc. specializes in cost effective, efficient solutions, including VOIP (Voice Over Internet Protocol) which allows you to integrate your voice needs over your data network. VOIP is a convergence of technologies that requires technical expertise.
Eastern American provides a complete network assessment and helps you prepare your network to handle the additional demands of VOIP. Our technicians use voice simulation and analysis tools to test the quality and efficiency of VOIP traffic over your network. Eastern American state-of-the-art assessment tools review each of your network components, assesses your network performance and ensure that voice traffic receives appropriate prioritization, especially at high call times. Eastern American will help you determine if your data network can support VOIP this level of voice traffic, while maintaining the same quality you are accustomed to, or offer solutions to enhance your network in order to support the VOIP application.
With this technology there are many questions that are being asked. Some examples are.
What is VOIP
VOIP allows you to make telephone calls using a computer network, over a data network like the Internet. VOIP converts the voice signal from your telephone into a digital signal that travels over the internet / data network and then converts it back into voice at the other end.
What Equipment Do I Need for VOIP?
A broadband (high speed Internet) connection is required. The high speed internet can carried through a cable modem, or high speed services such as DSL/Cable.
What Are Some Advantages of Internet Voice?
With VOIP being digital, it offers a lot more features and services that are not available with any traditional phone line. Most corporate offices or residential homes have a high speed internet this will eliminate some cost on your phone bills. With many VOIP plans each unit comes with 500 local,long distance, an regional plan.
What Are Some disadvantages of Internet Voice?
There are some disadvantages with using the VOIP connection.
Some VOIP services don't work during power outages and the service provider may not offer backup power.
Not all VOIP services connect directly to emergency services through 9-1-1.
Eastern American Data / Voice, Inc. specializes in cost effective, efficient solutions, including VOIP (Voice Over Internet Protocol) which allows you to integrate your voice needs over your data network. VOIP is a convergence of technologies that requires technical expertise.
Eastern American provides a complete network assessment and helps you prepare your network to handle the additional demands of VOIP. Our technicians use voice simulation and analysis tools to test the quality and efficiency of VOIP traffic over your network. Eastern American state-of-the-art assessment tools review each of your network components, assesses your network performance and ensure that voice traffic receives appropriate prioritization, especially at high call times. Eastern American will help you determine if your data network can support VOIP this level of voice traffic, while maintaining the same quality you are accustomed to, or offer solutions to enhance your network in order to support the VOIP application.
With this technology there are many questions that are being asked. Some examples are.
What is VOIP
VOIP allows you to make telephone calls using a computer network, over a data network like the Internet. VOIP converts the voice signal from your telephone into a digital signal that travels over the internet / data network and then converts it back into voice at the other end.
What Equipment Do I Need for VOIP?
A broadband (high speed Internet) connection is required. The high speed internet can carried through a cable modem, or high speed services such as DSL/Cable.
What Are Some Advantages of Internet Voice?
With VOIP being digital, it offers a lot more features and services that are not available with any traditional phone line. Most corporate offices or residential homes have a high speed internet this will eliminate some cost on your phone bills. With many VOIP plans each unit comes with 500 local,long distance, an regional plan.
What Are Some disadvantages of Internet Voice?
There are some disadvantages with using the VOIP connection.
Some VOIP services don't work during power outages and the service provider may not offer backup power.
Not all VOIP services connect directly to emergency services through 9-1-1.
Wednesday, November 25, 2009
Wednesday, November 18, 2009
Change Name on Phone Screen NEC UX5000
From any display phone.
Press the speaker key
Dial 800
Enter Extension number to be changed
Enter new name (up to 12 digits) using the keypad (see chart below)
Press hold to save.
Press the speaker key to end
KEYPAD CHART
1 = 1 @ [ ¥ ] ^ _ ` { | } → ← Á À Â Ã Ç É Ê ì ó
2 = A-C, a-c, 2.
3 = D-F, d-f, 3.
4 = G-I, g-i, 4.
5 = J-L, j-l, 5.
6 = M-O, m-o, 6.
7 = P-S, p-s, 7.
8 = T-V, t-v, 8.
9 = W-Z, w-z, 9.
0 = 0 ! “ # $ % & ’ ( ) ô Õ ú ä ö ü α ε θ
* = * + , - . / : ; < = > ? π Σ σ Ω ∞ ¢ £
# = # = Accepts an entry (only required if two letters on the same key are needed -. Pressing # again = Space.
CONF = Clear the character entry one character at a time.
CLEAR = Clear all the entries from the point of the flashing cursor and to the right.
Press the speaker key
Dial 800
Enter Extension number to be changed
Enter new name (up to 12 digits) using the keypad (see chart below)
Press hold to save.
Press the speaker key to end
KEYPAD CHART
1 = 1 @ [ ¥ ] ^ _ ` { | } → ← Á À Â Ã Ç É Ê ì ó
2 = A-C, a-c, 2.
3 = D-F, d-f, 3.
4 = G-I, g-i, 4.
5 = J-L, j-l, 5.
6 = M-O, m-o, 6.
7 = P-S, p-s, 7.
8 = T-V, t-v, 8.
9 = W-Z, w-z, 9.
0 = 0 ! “ # $ % & ’ ( ) ô Õ ú ä ö ü α ε θ
* = * + , - . / : ; < = > ? π Σ σ Ω ∞ ¢ £
# = # = Accepts an entry (only required if two letters on the same key are needed -. Pressing # again = Space.
CONF = Clear the character entry one character at a time.
CLEAR = Clear all the entries from the point of the flashing cursor and to the right.
Blinking light on top of phone display NEC UX5000
Two reasons the light on top of your screen might be blinking or on steady.
You do not have a voicemail key programmed and the voicemail is alerting you of a new message. Simply dial *8 and check your mailbox.
Message waiting has been activated.
To cancel:
leave handset hung up
press call1 key
dial 873
press speaker key
You do not have a voicemail key programmed and the voicemail is alerting you of a new message. Simply dial *8 and check your mailbox.
Message waiting has been activated.
To cancel:
leave handset hung up
press call1 key
dial 873
press speaker key
How to set-up conference call on NEC UX5000 system.
To Setup a conference call:
With one person already on the line press the CONF key when ready.
DO NOT PRESS HOLD
-This action will place the caller on hold and return intercom dialtone to you.
Make the call to the person you want to join in on the conference. Once they pick up on their end, press CONF key twice to join all together.
With one person already on the line press the CONF key when ready.
DO NOT PRESS HOLD
-This action will place the caller on hold and return intercom dialtone to you.
Make the call to the person you want to join in on the conference. Once they pick up on their end, press CONF key twice to join all together.
Accessing Voicemail on Aspire Phone System
Accessing Voicemail From Your Telephone:
Press MSG Key
You will be asked for your security code
Default Security Code is 1234
From Another Telephone In the Office:
Dial Voice Mail Extension 700
You will be prompted for your mailbox number
Dial Mailbox Number (same as extension)
Enter Security Code if asked
From Outside the Office if you have a DID (Direct Inward Dial):
Dial your Direct Dial Number
When you hear your greeting
Press # to log on to your mailbox
Enter Security Code if asked
From Outside the Office if you have a Voicemail Back Door Number
or when Auto Attendant Is On:
Dial Voicemail Back Door Number:
When company greeting answers
Press # + Mailbox Number
Enter security code if asked
From Outside the Office if speaking with a Coworker:
Dial main company number
As Co Worker to transfer you to your mailbox
Press # to Log On to your Mailbox
Enter security code if asked
First Time Logon Tutorial:
When you access your mailbox for the first
time, the system will play a recorded announcement and tutorial to guide
you in setting up your voicemail for the first time. The tutorial will only
play the first time you log into your mailbox. You will be asked to record
your personal greeting, record your name for the company directory, and
set up a new security code (up to 6 digits).
Press MSG Key
You will be asked for your security code
Default Security Code is 1234
From Another Telephone In the Office:
Dial Voice Mail Extension 700
You will be prompted for your mailbox number
Dial Mailbox Number (same as extension)
Enter Security Code if asked
From Outside the Office if you have a DID (Direct Inward Dial):
Dial your Direct Dial Number
When you hear your greeting
Press # to log on to your mailbox
Enter Security Code if asked
From Outside the Office if you have a Voicemail Back Door Number
or when Auto Attendant Is On:
Dial Voicemail Back Door Number:
When company greeting answers
Press # + Mailbox Number
Enter security code if asked
From Outside the Office if speaking with a Coworker:
Dial main company number
As Co Worker to transfer you to your mailbox
Press # to Log On to your Mailbox
Enter security code if asked
First Time Logon Tutorial:
When you access your mailbox for the first
time, the system will play a recorded announcement and tutorial to guide
you in setting up your voicemail for the first time. The tutorial will only
play the first time you log into your mailbox. You will be asked to record
your personal greeting, record your name for the company directory, and
set up a new security code (up to 6 digits).
Friday, November 13, 2009
How to change time on a NEC Vanguard voice mail.
Do the following without lifting the handset or pressing any other keys first.
From extension 300, dial #TD (#83).
Enter the time in 24-hour clock using hours (2 digits), minutes (2 digits)
and seconds (2 digits).
Press HOLD.
Enter the date using month (2 digits), day (2 digits), and year (4 digits).
Press HOLD, then SPK to exit.
From extension 300, dial #TD (#83).
Enter the time in 24-hour clock using hours (2 digits), minutes (2 digits)
and seconds (2 digits).
Press HOLD.
Enter the date using month (2 digits), day (2 digits), and year (4 digits).
Press HOLD, then SPK to exit.
Thursday, November 12, 2009
What is a 66 Block?
A 66 Block is used to terminate primarily voice station cables, rarely data cables so that they can be cross connected either a phone system or telco lines.
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